Customer reviews of Richard Dorrian Cars

By Ciaran M on 06 September 2023 | Purchase not verified

Dealt with Craig re purchase of E Class merc. I found the service very professional and customer focussed. Craid even offered to produce new NI number plates for the car as part of his service. I would have no hesitation recomending Richard Dorrian Cars.

By Susan F on 17 March 2023 | Purchase not verified

Can't recommend these guys highly enough! My point of contact for the purchase of the car was Craig who was really helpful and efficient, giving me the space to consider without trying to do any kind of off-putting 'hard sell'. Richard the owner and the rest of his team were brilliant too - friendly but very professional, and they genuinely seemed to be pleased that I just love my new (to me) car. You can tell that these are people who are passionate about cars, and about great customer service. Five well-deserved stars here!

By Grant S on 11 August 2022 | Purchase not verified

Boat Purchase Being extremely happy with the presale, sale process and after sales support for our two used cars purchase at Richard Dorrian Cars, we gave Richard a great challenge… Help us find a 2nd hand boat: 25” to 30” diesel sports cruiser. The Northern Ireland second-hand market being poor, this was not an easy find taking months of research and discussions. Richard worked for us, provided factual great advice based on our experience and our goals. Our hard work paid off, with one being found in Wales. The road trip: From Belfast, Richard and I picked up a boat trailer in Wolverhampton (England), then to Wales for the sea trial and subsequent boat purchase. All during this adventure, Richard was professional. Not once was sale pressure placed on us, he backed up his promise to help with any issues after the sales process by looking into and fixing a couple of little unknown issues. Thank you, Richard, for your time and guidance.

By Anonymous on 26 November 2021 | Purchase not verified

As we all know, an experience is personal. I have recently dealt with Richard Dorrian as I required a car to be sourced. During this time I asked for Richard’s help I found him nothing less than helpful, supportive, engaging, professional but most of all experienced in his handling of my plight. The bottom line with his assistance I was able to source the correct vehicle and I now find myself in a position I could not have imagined which is most beneficial! I would suggest, anyone reading this, not to bypass this man’s capable attributes and honesty re the purchase of a vehicle. Needless to say My experience has been exemplary. Thanks again Richard!

By Bobby B on 18 October 2021 | Purchase not verified

Absolute pleasure to deal with. Friendly with no nonsense selling tactics . Give me a full rundown on the van and all information that I required. No hesitation at all in recommending this Business. Thank you for a friendly truthful no nonsense easy purchaseOf a great little van. A+++++

By Brendan W on 26 March 2021 | Purchase not verified

Wow! What a guy. Ricky sold me a brilliant Ranger, found a way to pop over from NI to England so I could see it. Exactly as described. Agreed to service and do a few tidy up bits and sure enough, a man of his word delivered it to England a week later. Very honest, reliable, excellent comms throughout and I wouldn’t hesitate to buy a car from this dealer in the future. I was anxious about distance buying but not anymore. Really hope others read this and acknowledge. Picks the best cars too.

By Ian F on 29 September 2018 | Purchase not verified

My first purchase from Richard Dorrian cars and a very easy and pleasant experience it was. The staff were all very knowledgeable, friendly and approachable. The cars are all well presented and you can tell they are passionate in what they do. It will be my first port of call when I come to change my car again.

By Alan M on 31 May 2018 | Purchase not verified

First class service from initial enquiry to completion of sale from Richard, Gill, Craig and all his staff, totally delighted with the purchase of the Mercedes Benz E350 Cabriolet finished in navy blue metallic paint / tan leather interior absolutely exceptional example with full service history, 6 month warranty, very nice people to do business with, the best for less!

By Richard S on 21 May 2018 | Purchase not verified

We bought a car from here in Feb 2017. We paid extra to have the car checked and collected from North Wales. Within 10 minutes of picking our car up we had it back. Even after 250 plus miles they failed to notice the knocking sound in the suspension. Granted it was fixed but it should not have been provided in the condition it was . We then had the car back many times for various reasons, airbag sensors, boot lid wouldnt open and each time there was no ownership taken by Dorrian Motors. They'd had the sale and money. We wasted many days without the car while it was with them. The airbag just kept getting turned off. It took me to google the common problem known with the bootlid. Eventually these were fixed at our cost I may add. The last straw was even after all round breaks repaired we had to take it back due to ABS lights. Turns out it would be £170 to £200 to repair due to corrosion. I took the car elsewhere and no corrosion. Just a new sensor for £80. I will never use Dorrians.

Reply from Richard Dorrian Cars on 01/08/18

After receiving 19 five star ratings it was very disappointing to receive our first negative comments from Richard S. I have listed below the works which were carried out on the vehicle :- 1. The issue with the Air Bag - The Air Bag was coming on intermittently and the VAG Diagnostics read intermittent fault - check Air Bag switch and wiring , therefore we checked and tightened wiring to the switch and the fault was cleared as a first stage repair . The diagnostics stated it may not recur but unfortunately it did and it was agreed by both parties that the switch be replaced. 2. The boot lid wiring was repaired. 3. EML Light - A slow puncture or under inflated tyre will bring these lights on - if we had replaced the sensor first off and it transpired only to be a tyre issue , I think Mr S would have been more aggrieved. The procedure for repairs and diagnostics is to try and establish any faults , followed by a process of elimination to pin point the possible causes as to why

By Steve C on 11 October 2017 | Purchase not verified

If only all car dealers were as honest and helpful. The staff made the whole experience delightful. There was no hard sell or pressure, just helpful friendly advice. Fair price paid for a good 4x4. Servicing also carried out when needed. Take the worry out of buying a used car and use Richard Dorrian, Belfast road Bangor I'm really glad I did!